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All JCPal products come with a 1 Year Limited Warranty against defects in materials and workmanship. This warranty covers the original purchaser from the date or purchase.
Please note: Due to the prevalence of counterfeit products, we require proof of purchase to validate the authenticity of your product.
If you’re unhappy with your JCPal.ca purchase for any reason within 2 weeks of receiving your order you can return it for a full refund.
Items that are opened, damaged or returned more than 2 weeks after being received may be subject to a restocking fee. Shipping costs are not refundable.
Purchases through JCPal.ca: To return a product for refund, replacement or repair please click here to submit a return merchandise authorization (RMA) request.
Purchases made elsewhere: If you made your purchase from another reseller or from another country, please contact the store you purchased from to initiate the return.