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Warranty and Returns

WARRANTY

All JCPal products come with a 1 Year Limited Warranty against defects in materials and workmanship. This warranty covers the original purchaser from the date or purchase.

Please note: Due to the prevalence of counterfeit products, we require proof of purchase to validate the authenticity of your product.


RETURNS

If you’re unhappy with your JCPal.ca purchase for any reason within 2 weeks of receiving your order you can return it for a full refund.

Items that are opened, damaged or returned more than 2 weeks after being received may be subject to a restocking fee. Shipping costs are not refundable.

Purchases through JCPal.ca: To return a product for refund, replacement or repair please click here to submit a return merchandise authorization (RMA) request.

Purchases made elsewhere: If you made your purchase from another reseller or from another country, please contact the store you purchased from to initiate the return.