All JCPal products come with a 1 Year Limited Warranty against defects in materials and workmanship. This warranty covers the original purchaser from the date or purchase.
JCPal and its affiliated companies worldwide warrants its products against defects in manufacturing, material, or workmanship under normal use and service for their applicable Warranty Periods, subject to conditions contained in this limited warranty. JCPal does not warrant, and is not responsible for, any smartphone, laptop or other device made by anyone other than JCPal.
Please note: Due to the prevalence of counterfeit products, we require proof of purchase to validate the authenticity of your product.
If you’re unhappy with your JCPal.com purchase for any reason you can return it for a full refund within 30 days of your order.
Items that are opened, damaged or returned more than 30 days after being ordered may be subject to a restocking fee. Shipping costs are not refundable.
Purchases through JCPal.com: To return a product for refund, replacement or repair please contact us.
Purchases made elsewhere: If you made your purchase from another reseller or from another country, please contact the store you purchased from to initiate the return.
We offer free standard shipping on all orders over $50 - anywhere in Canada or the US!
We ship daily our warehouses in the US and Canada.
All products purchased through JCPal.com come with a 1 Year Limited Warranty against defects in materials and workmanship.
This warranty covers the original purchaser from the date or purchase.
We want you to love your JCPal product, so if for any reason you’re unhappy simply return it within 30 days of your order for a full refund.
We're a licensed Microsoft accessories partner and this product has been Designed for Surface certified, so you can be sure it's
fully compatible and meets the design standard you expect for your Surface device.
You can see our partner status as well as all our Microsoft certified products on the Microsoft Accessory Partners website.
Local: Next day
Regional/National: Next day
Local: Next day
Regional: Next day
National: 2 days
Local: 2 days
Regional: Up to 5 days
National: Up to 9 days
|✔︎ Tracked||✔︎ Tracked||✔︎ Tracked|
|USPS Priority Mail||Tracked Packet™ USA||Expedited Parcel™ USA||Xpresspost™ USA|
|3 - 5 days||4 – 7 days||4 – 7 days||2 - 3 days|
|✔︎ Tracked||✔︎ Tracked||✔︎ Tracked||✔︎ Tracked|
|USPS First Class International||Small Packet International Air||International Parcel™ Air||Tracked Packet™ International||Xpresspost™ International|
|7 – 21 days||6 - 10 days||6 – 12 days||6 – 11 days||4 – 8 days|
|✗ Limited tracking||✗ No tracking||✗ No tracking||✔︎ Tracked||✔︎ Tracked|